Frequently Asked Questions
Q. How do I order?
A. Orders may be placed by e-mail, telephone or regular mail.
Q. How do I pay for my order? Shipping?
A. We accept personal cheques only. We ship via UPS ground C.O.D. There is no charge for shipping, unless you require next day or 2 day delivery. In that case we will add shipping to the cost of the item ordered.
Q. What do I do if there is a problem regarding fit?
A. When you place your order we will ask for two or three measurements to determine your size, and take note of any special adjustments. In the event the garment does need adjustment we will be happy to take care of that.
Q. What if I would like to see other fabric choices not shown on your website?
A. We are happy to send out swatches of other choices once you have indicated your preferences.
Q. How long will it take for me to receive my order?
A. Orders are shipped 4-6 weeks after receipt. If you need a rush order we add 10% to the cost of the garment. Everything in the Brenda Kett Designs Collection is made to order, with great attention paid to hand finishing, choice of linings and buttons, and the combination of colours within a garment. We are proud to continue the long tradition of quality and service represented by English tailoring, and hope you will enjoy your purchase!
If you would like to be informed of new designs, exclusive sales, special events, or the launch of the new website, please fill out the form below to join our mailing list: